The overnight journey from Hanoi to Lao Cai takes approximately 8 hours.

Visit our official website: www.chapaexpresstrain.com

No. Sapa is about 35 km from Lao Cai station. You’ll need to take a car through a scenic mountain pass.

Yes. We operate year-round, including Tet and all major holidays.

Absolutely. Our train runs on dedicated tracks with full safety compliance.

Please arrive 45–60 minutes before departure, especially on peak dates.

Contact CHAPA directly. Emergency numbers in Vietnam: Police: 113 | Fire: 114 | Ambulance: 115.

Lounge access, in-cabin drink/snacks, welcome kit, and onboard amenities.

Yes, pre-booking is required.

Via our website, hotline, office (Hanoi Station), WhatsApp/Zalo, or email.

By bank transfer or in-person with cash.

After payment, your e-voucher will be sent via email. Use the code at the station to print your boarding pass.

Select “Request an Invoice” during checkout and fill in your details.

Cancellations are only accepted in force majeure cases. Please refer to our cancellation policy.

Yes, if availability allows. Fare differences and change fees may apply.

Yes. However, damage to linens may incur a cleaning fee.

No, we do not allow pets onboard.

No. Our train is 100% smoke-free.

For the comfort of all passengers, no sound systems or loud activities are allowed.

Tickets are forfeited unless missed due to company fault or force majeure.

Yes. Under 5s may travel free if sharing a cabin with parents. Extra beds incur a charge.

Yes, if pregnancy is healthy and without complications. Consult your doctor if unsure.

No. But private coach arrangements can be requested in advance.

A valid ID and your e-voucher.

Yes, but signal may drop in mountainous areas.

Viettel and Vinaphone offer the strongest coverage.

Yes, shared but clean and well-maintained restrooms are available.

Unfortunately, not at this time.

English and Vietnamese.

AC, reading lights, power outlet, clean bedding, snacks/drinks, and fire alarm system.

Yes. You’re responsible for your own baggage handling.

We recommend light, warm clothing, mosquito repellent, and basic travel medication.

Our onboard staff are available to help throughout your journey.

Bring a book, tablet, or headphones for a peaceful journey.

Grand Suite Queen: Spacious, private, most premium. Ideal for couples.

Grand Suite Twin: Comfortable and private, ideal for 2 friends.

Grand Elite (Shared): Budget-friendly, perfect for groups or solo travelers.

North: Nov–Mar is dry and cool. South: Dry season from Dec–Apr.

Not required but recommended: hepatitis, typhoid, tetanus, etc. Ask your doctor.

Yes. It’s strongly recommended and often required.

Vietnam Dong (VND). USD/EUR accepted in some places. ATMs widely available.

E-visa available for many countries. Some nationalities are visa-exempt.

See: vietnam-visa.com